| We perform a consultation to review your current setup and then provide you with a custom maintenance program. Choose from weekly, monthly, quarterly, bi-annual or annual service schedules at discounted service rates. As a participant in one of our preventive maintenance service programs you can also receive discounts on prepaid service hours. You also get prioritized scheduling. Prepaid service hours can be used for such items as non-scheduled service calls, telephone support, general consulting etc. If you need more information, or would like a free phone consultation to discuss your computer service needs call nnn-nnn-nnnn
| Preventative Maintenance – Service Contracts |
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Southern Computer Solutions provides preventive maintenance service programs to address the needs of businesses that do not have qualified computer technicians on staff. Basic equipment maintenance such as data backup, internal and external component cleaning and software updates is administered on a scheduled basis. By following a few basic procedures clients can greatly reduce the risk of data loss or hardware failure. The following information represents some of the procedures of a typical preventive maintenance program.
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| Data Backup |
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- The two primary reasons for loss of data are:
- There was no backup.
- The medium failed to successfully capture the data.
- To reduce the possibility of data loss we strongly recommend that clients maintain backups on tape, CDRW, Jazz or Zip disk. Floppy disks have a high rate of failure and should not be used to backing up vital information. Backups are verified during each service visit to ensure that critical data are being safely captured. In the event of a system failure data will be transferred to another working system while repairs are being made. [This applies to computers that are brought to our facilities for repair. If a drive failure occurs on-site, that computer will be brought to our facilities for completion of the requested work, including copying any recoverable data to another disk or CDROM disk.]
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| Anti Virus Protection |
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- Clients are required to maintain a current version of an anti-virus software. Systems will be configured to automatically perform virus definition updates and perform full system virus scans weekly. The anti-virus software is configured to scan in-coming and out-going emails, the most common method of virus transfer. Anti-virus settings and definition files are verified during each service visit to ensure that data is protected from virus damage. Our product of choice is Symantec's Norton Anti-Virus
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| Internal/External Component Cleaning |
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- Dust is one of the leading causes of hardware failure. All moving components are thoroughly cleaned and lubricated during service visits. The case is opened and dust is removed from the motherboard and all system boards. The CPU fan, power supply fan and any other board fans are cleaned, lubricated and tested. All data cables are checked to be sure they are securely seated on system boards. CD and floppy drives are opened, cleaned and tested for data transfer. External components such as keyboard, mouse, monitor and printers are cleaned of dust and debris and all cable connections are checked. Connections to surge protectors or UPS are checked.
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| Software Updates/System Optimization |
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- Operating system updates and patches are downloaded and installed to ensure that your system has the most current version of the OS software. Internet browser software updates or upgrades are preformed as software changes become available, unless there is a reason not to update the software.
- We will update the drivers when newer and more stable drivers become available. Hardware configurations are checked to be sure that they are operating efficiently and without conflict with other components.
- Defrag and scan disk maintenance programs are run to detect any problems that your hard drive may have. Specialty error diagnostic software [HD mfg. drive utilities, MOTT software?] is run on other system components to verify that they are in good working order. Hard drive file organization is checked and any misplaced files are moved to their correct data folders. Any temporary or unneeded files are located and removed.
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